Alice Hunsberger

Vice President of Trust & Safety, PartnerHero

Alice Goguen Hunsberger is a seasoned leader in Trust & Safety, content moderation, and customer experience, with over two decades of experience fostering safer, more inclusive digital communities. As Vice President of Trust & Safety at PartnerHero, Alice leads ethical outsourcing strategies that center integrity, safety, and user well-being.

Alice’s career in Trust & Safety began in 2002 when she founded and managed a community forum, developing its first set of guidelines and moderation practices. In 2010, she joined OkCupid as one of its earliest moderators, eventually building and leading the platform’s moderation and customer support teams during a transformative decade of growth. She later served as VP of CX and T&S at Grindr, where she implemented critical automation systems, policy advancements, and user safety initiatives, guiding the company through to IPO.

A dedicated advocate for industry collaboration and knowledge-sharing, Alice co-founded the Trust in Tech podcast, authors the weekly Trust and Safety Insider newsletter, and contributes to the Trust & Safety field as an advisor, speaker, and thought leader. Her work reflects a deep commitment to advancing the Trust & Safety profession, balancing innovation with ethical responsibility.